Network & System Support Engineer

Network & System Support Engineer

Skills:
  • CCNA/CCNP (mandatory)
  • Next-Generation Firewall i.e. Fortinet or Sophos (mandatory)
  • MCSA (optional)
Qualifications: Computer Science/IT Engineer
Experience: 5-8 yrs
Job Role:
    EU Support

  • Identify user’s issues and quickly fix them through remote or onsite support
  • Installing and configuring computer hardware, operating systems, and applications
  • Monitoring and maintaining computer systems and networks
  • Experience in providing Remote Support to IT operations
  • Dealing with multiple desktop programs, configuration, and debugging techniques, Protect systems
  • CCTV Solution administration and configuration
  • Oracle ERP Client installation and troubleshooting
  • Resolving escalated user’s complaints without the need for team lead intervention
  • MS Exchange

  • Strong understanding and experience with user-level MS Exchange Support
  • Network Administration

  • Experience in managing and troubleshooting networking devices (Switches, Routers, Load balancers)
  • Patch systems with the latest upgrades and security hotfixes including desktops, routers, servers, and switches
  • Hands-on experience in managing Servers (Windows/ Unix/Linux), Backup

  • Management, Disaster Recovery, Failover, Endpoint Security Management
  • VPN (SSL, IPsec) Configuration, Maintenance, and Troubleshooting
  • Preparation of technical documents, reports, and user guidelines
  • Security

  • Hand on experience in supporting Next-Generation Firewall i.e. Fortigate, Sophos & in-depth Knowledge of DHCP, DNS, WAF, etc
  • In-depth knowledge of IPS, policy definition, and monitoring for incoming and outgoing traffic
  • Experience in VPN configuration (Site to Site and Policy-based VPN), Web security gateways, and Email Security Gateways
  • Routinely test software for bugs, redundancies, and security issues
Employment Type: Permanent, Full Time
Industry: Information Technology

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